Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 1, 2026

Thank you for choosing CTRL V Creative.

This Shipping & Delivery Policy applies to physical products supplied by CTRL V Creative, including applicable Render World products and custom-produced orders.

DELIVERY AREA

CTRL V Creative currently provides delivery primarily within Trinidad & Tobago.

International shipping is not part of our standard service and is only available where specifically arranged and confirmed by CTRL V Creative before an order is finalized.

PROCESSING TIME

Standard orders are generally processed within approximately 1 to 5 business days, depending on product availability and production requirements.

Custom orders may require additional time.

Processing and production times may be affected by:

Product availability
Garment availability
Material availability
Order quantity
Printing method
Artwork complexity
Design requirements
Customer approval time
Supplier delays
Special-order materials
Public holidays
Seasonal demand
Equipment availability
Other unforeseen circumstances

Production timelines begin only after all required order details, approvals, payments, and project materials have been completed or received.

A requested completion date is not guaranteed unless CTRL V Creative specifically confirms the deadline.

CUSTOM ORDER PRODUCTION

Custom apparel, DTF printing, UV DTF products, jerseys, uniforms, business printing, branding materials, and other made-to-order products may require longer processing times than standard retail items.

Estimated completion times provided during quoting are estimates unless explicitly stated otherwise.

DELIVERY METHODS

Once an order has been completed, CTRL V Creative may arrange:

Local delivery
Courier delivery
Customer collection
Another mutually agreed method

Available delivery methods may vary depending on the customer location, order size, product type, and delivery provider.

DELIVERY TIME

Delivery time may depend on:

Customer location
Courier availability
Traffic
Weather
Public holidays
Emergency situations
Delivery volume
Third-party service delays

CTRL V Creative is not responsible for delays caused by circumstances outside our reasonable control.

DELIVERY CHARGES

Unless otherwise stated, delivery charges are the responsibility of the customer.

Delivery fees may vary according to:

Location
Courier or delivery provider
Package size
Package weight
Urgency
Special delivery requirements

Delivery charges may be:

Displayed at checkout
Included in an approved quotation
Communicated before delivery

ORDER TRACKING

Tracking information may be provided where available.

For local deliveries where formal tracking is unavailable, customers may receive updates through:

WhatsApp
Phone
Email
Another agreed communication method

CUSTOMER AVAILABILITY

Customers are responsible for being available at the agreed delivery location or ensuring an authorized person is available to receive the order.

If delivery cannot be completed because the customer is:

Unavailable
Unreachable
At the wrong location
Unable to provide access
Giving incomplete instructions

additional delivery charges may apply.

INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate:

Full name
Phone number
Delivery address
Location details
Landmark information where appropriate
Delivery instructions

CTRL V Creative is not responsible for failed deliveries, delays, losses, or additional charges caused by incorrect or incomplete information supplied by the customer.

DAMAGED OR INCORRECT ORDERS

If an order arrives damaged, defective, or substantially incorrect, please contact CTRL V Creative within 48 hours of receiving the order.

Please provide:

Your full name
Order number, where available
Clear photographs or videos
A description of the issue

Approved claims will be handled according to our Return & Refund Policy.

CUSTOMER COLLECTION

Where customer collection is available, customers should collect completed orders within the agreed time or within a reasonable period after being notified that the order is ready.

CTRL V Creative is not responsible for damage, deterioration, or loss caused by unreasonable delays in collection after notification.