Refund policy

RETURN & REFUND POLICY

Last Updated: September 1, 2026

At CTRL V Creative, many of our products and services are custom-made, personalized, printed, designed, sourced, or produced specifically for each customer.

Because of the custom and made-to-order nature of our work, customers are responsible for carefully reviewing all order details, sizes, quantities, colors, spelling, names, numbers, artwork, product selections, measurements, mockups, and specifications before approving an order.

This policy applies to applicable purchases, custom projects, design services, printing services, and Render World products supplied through CTRL V Creative.

RETURNS

Custom-made, personalized, printed, altered, specially ordered, or made-to-order products are not eligible for return because of the following:

Change of mind
Incorrect size selected by the customer
Customer preference
A change in project requirements after approval

A return, correction, or replacement may be considered where an item is

Defective
Damaged upon delivery
Incorrectly produced by CTRL V Creative
Substantially different from the confirmed order

Customers should inspect all products as soon as they are received.

REFUNDS

All sales are final unless otherwise required by applicable law or specifically approved by CTRL V Creative.

Refunds are generally not provided for:

Change of mind
Incorrect size selected by the customer
Incorrect spelling, names, numbers, quantities, measurements, or information supplied by the customer
Customer-approved artwork containing errors
Artwork, logos, images, or files supplied by the customer that produce an unsatisfactory result because of poor quality, low resolution, incorrect dimensions, or unsuitable preparation
Minor differences between digital mockups and finished products
Minor color variations caused by screens, lighting, fabrics, materials, inks, printing methods, or manufacturing
Reasonable print-placement variations
Orders the customer no longer wants after production has begun
Delays caused by circumstances outside the reasonable control of CTRL V Creative
Delivery or courier charges
Special-order materials already purchased
Custom work already approved and placed into production

FINAL SALE ITEMS

Unless otherwise required by applicable law, the following are considered final sale once production, customization, sourcing, or design work has begun:

Custom apparel
Personalized garments
Printed products
Custom jerseys
DTF-produced apparel
UV DTF products
Business printing
Promotional products
Custom branding materials
Special-order garments or materials
Graphic design services
Branding services
Approved custom projects

Render World products that are customized, specially produced, made-to-order, or identified as final sale are also considered final sale.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, incorrectly produced, or substantially different from your confirmed order, please contact CTRL V Creative within 48 hours of receiving the order.

Please provide:

Your full name
Order number, where available
Clear photographs or videos showing the issue
A brief description of the problem

Claims submitted after 48 hours may not be eligible for replacement or correction.

If a claim is approved, CTRL V Creative will determine the appropriate resolution, which may include the following:

Reprinting
Reproducing
Repairing
Correcting
Replacing the affected item

Approved claims are generally resolved through correction or replacement rather than a cash refund.

Where the issue was caused by CTRL V Creative, the affected item will be corrected or replaced without an additional product charge.

ARTWORK, MOCKUPS & CUSTOMER APPROVAL

Customers are responsible for carefully reviewing all mockups, proofs, and order details before giving final approval.

This includes:

Spelling
Names
Numbers
Sizes
Quantities
Colors
Placement
Print dimensions
Product type
Garment color
Layout
Logos
Artwork
Measurements
Personalization

Final approval confirms that the customer accepts the information and design shown.

Once final approval is given and production begins, changes may no longer be possible.

Errors that were visible on an approved proof or mockup are considered customer-approved and may require additional payment to correct or reproduce.

CUSTOMER-SUPPLIED ARTWORK

Where customers provide artwork, logos, photographs, designs, fonts, or reference files, they are responsible for ensuring that the files are suitable for production.

CTRL V Creative is not responsible for poor production results caused by:

Low-resolution artwork
Blurry images
Incorrect file dimensions
Poor-quality graphics
Missing fonts
Incorrect colors
Improperly prepared files
Other technical limitations in customer-supplied artwork

Where possible, CTRL V Creative may advise a customer if a supplied file appears unsuitable before production begins.

ORDER CANCELLATIONS

Orders may generally be cancelled within 24 hours of being placed, provided that:

Production has not begun
Printing has not begun
Design work has not begun
Special materials have not been ordered
Garments or products have not been specially sourced

If work has already begun within the 24-hour period, cancellation may no longer be possible.

Once production begins, the order becomes final.

Where a cancellation is approved, CTRL V Creative may deduct any non-refundable costs already incurred, including the following:

Purchased garments
Special-order materials
Printing materials
Supplier charges
Design work already completed
Transaction fees
Other project-specific costs

DESIGN SERVICES

Payments or deposits made for:

Graphic design
Logo design
Branding
Artwork preparation
Mockups
Creative development
Other design services

Compensate CTRL V Creative for time and work performed.

Once design work has begun, design fees are generally non-refundable.

Where revisions are included, the number and scope of revisions will be based on the agreed quotation or project scope.

Additional fees may apply for:

Additional revision rounds
Major redesigns
New concepts
New creative directions
Additional variations
Changes outside the original project brief

SHIPPING & DELIVERY CHARGES

Shipping and delivery charges are non-refundable.

If a replacement is approved because of a confirmed production error made by CTRL V Creative, CTRL V Creative may arrange or cover the reasonable delivery cost of the replacement where applicable.

INCORRECT CUSTOMER INFORMATION

Customers are responsible for providing accurate information:

Contact details
Delivery information
Sizes
Quantities
Measurements
Artwork
Product selections
Personalization details
Project specifications

CTRL V Creative is not responsible for additional costs, delays, or production errors caused by incorrect or incomplete information supplied or approved by the customer.

RIGHT TO REFUSE OR LIMIT CLAIMS

CTRL V Creative reserves the right to refuse a return, refund, replacement, or correction request where:

The product has been used, altered, damaged, or improperly cared for after delivery
The issue resulted from customer-supplied information or artwork
The issue falls within reasonable production tolerance
The claim is made outside the applicable reporting period
The request conflicts with the terms of an approved custom order

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.