Privacy policy

PRIVACY POLICY

Last Updated: September 1, 2026

At CTRL V Creative, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you visit our website, place an order, submit a quote request, communicate with us, provide artwork or project files, or otherwise use our services.

INFORMATION WE MAY COLLECT

Depending on how you interact with CTRL V Creative, we may collect information such as:

Full name
Email address
Phone number
WhatsApp number
Billing address
Delivery address
Company or brand name
Order details
Product selections
Sizes and quantities
Customization instructions
Quote requests
Project descriptions
Budget information
Payment and transaction information
Communication history
Delivery information
Logos
Artwork
Photographs
Reference images
Design files
Documents or files supplied later in the project process

Our website and service providers may also collect technical information such as:

IP address
Browser type
Device information
Cookie data
Pages visited
Referring websites
Website activity
Session information

HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfill orders
Prepare quotations
Communicate about projects
Create designs and mockups
Produce custom products
Process payments
Arrange delivery
Provide customer service
Maintain order and business records
Prevent fraud
Improve our website
Improve our services
Manage Render World purchases
Resolve disputes
Comply with legal, accounting, tax, or regulatory obligations
Send marketing communications where permitted

We only aim to collect and use information that is reasonably necessary for the purpose for which it was provided.

QUOTE REQUESTS & ARTWORK

The initial CTRL V Creative Quote page does not require customers to upload artwork or reference files.

Customers first submit their project information through the Quote page.

After CTRL V Creative reviews the request and contacts the customer, we may request:

Logos
Artwork
Photographs
Reference images
Design files
Documents
Other project materials

where those materials are required to accurately quote, design, prepare, or produce the project.

Any files later supplied to CTRL V Creative may be used for:

Reviewing project requirements
Preparing quotations
Creating artwork
Preparing mockups
Printing
Production
Customer communication
Order fulfillment

Customers should not provide unlawful, harmful, confidential, or unauthorized material.

By supplying files or artwork, you confirm that you have the legal right or permission to provide and use those materials.

PAYMENT INFORMATION

Payments may be processed through Shopify, PayPal, banks, financial institutions, payment processors, or other payment methods made available by CTRL V Creative.

CTRL V Creative does not intentionally store complete:

Credit card numbers
Debit card numbers
Banking passwords
PayPal passwords
Payment-account login credentials

Payment providers process payment information in accordance with their own privacy and security practices.

CTRL V Creative may receive limited payment-related information necessary to confirm or manage a transaction, but sensitive payment credentials are generally handled by the relevant payment provider.

HOW WE MAY SHARE YOUR INFORMATION

CTRL V Creative does not sell or rent customer personal information.

Information may be shared where reasonably necessary with service providers such as:

Shopify
Payment processors
Banks or financial institutions
Courier and delivery providers
Website service providers
Printing or production partners
Suppliers where required
Technology providers
Professional advisers
Government, regulatory, or law-enforcement authorities where legally required

Only information reasonably required to provide the relevant service should be shared.

We may also disclose information where necessary to:

Comply with applicable law
Respond to lawful requests
Prevent fraud
Protect our legal rights
Protect customers or the public
Enforce our policies

CUSTOMER ARTWORK & FILES

CTRL V Creative does not claim ownership of artwork, logos, photographs, or files supplied by a customer.

Customers remain responsible for ensuring that they have permission to use any:

Logos
Trademarks
Images
Characters
Photographs
Fonts
Artwork
Designs
Copyrighted materials

provided to CTRL V Creative.

Customer files will primarily be used for the relevant quotation, design, production, or fulfillment process.

CTRL V Creative may request separate permission before using completed customer work publicly for:

Portfolio purposes
Social media
Advertising
Marketing
Promotional materials

Supplying artwork for production does not automatically give CTRL V Creative permission to publicly advertise or publish that artwork outside the normal project process.

COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Support shopping features
Maintain sessions
Analyze website activity
Improve website performance
Support marketing or advertising services

Certain cookies may be necessary for the website, cart, checkout, account, or security features to function properly.

Customers may be able to adjust cookie permissions through their browser or applicable website privacy controls.

Disabling certain cookies may affect website functionality.

SHOPIFY & THIRD-PARTY SERVICES

Our store is hosted using Shopify, which provides the ecommerce platform used to operate portions of our website and online store.

We may also use third-party services for:

Payments
Email
Delivery
Analytics
Website functionality
Communications
Social media
Other business operations

These independent providers may process information according to their own privacy policies and terms.

CTRL V Creative is not responsible for the independent privacy practices of third parties outside our reasonable control.

DATA SECURITY

CTRL V Creative uses reasonable administrative, operational, and technical measures to protect customer information.

However, no method of:

Internet transmission
Electronic communication
Online processing
Digital storage

can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own devices, passwords, accounts, and personal information.

DATA RETENTION

We may retain customer information for as long as reasonably necessary to:

Complete orders
Fulfill projects
Provide customer support
Maintain accounting records
Maintain tax and transaction records
Resolve disputes
Prevent fraud
Enforce our policies
Comply with applicable legal or regulatory requirements

Information may later be deleted, anonymized, archived, or securely disposed of when it is no longer reasonably required.

MARKETING COMMUNICATIONS

Where permitted, CTRL V Creative may send promotional or marketing communications to customers who have opted in or otherwise provided appropriate permission.

Marketing communications may include:

Product releases
Render World updates
Promotions
Offers
Service updates
Business announcements

Customers may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting CTRL V Creative.

Transactional or service-related messages may still be sent where necessary to manage an order, quote, payment, project, or customer-service request.

YOUR PRIVACY RIGHTS

Depending on applicable law and the circumstances, customers may request:

Access to certain personal information held about them
Correction of inaccurate personal information
Deletion of certain personal information
Withdrawal from marketing communications
Information about how certain personal information is being used

Some information may need to be retained for:

Legal obligations
Tax or accounting purposes
Fraud prevention
Order records
Dispute resolution
Other legitimate operational requirements

CHILDREN'S PRIVACY

Our services are not specifically directed toward children.

Where a minor wishes to place an order, submit a project, or provide personal information, involvement or permission from a parent or legal guardian may be required where appropriate.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services.

CTRL V Creative is not responsible for the privacy, content, security, availability, or practices of external websites that we do not control.

Customers should review the privacy policies of third-party services before providing them with personal information.

CHANGES TO THIS PRIVACY POLICY

CTRL V Creative may update this Privacy Policy when our:

Services change
Business operations change
Technology changes
Legal obligations change
Privacy practices change

The latest version will be published on our website with an updated Last Updated date.

Continued use of our website or services after an updated policy is published will be subject to the revised version, to the extent permitted by applicable law.