Privacy policy

Privacy Policy

Last Updated: June 30, 2026

At Custom Drip TT, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use any of our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Delivery Address

Order Information

Products purchased
Custom design requests
Uploaded artwork, logos, and images
Order history
Payment method used
Transaction details

Technical Information

When you visit our website, we may automatically collect information such as:

IP Address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Create and produce custom products
Communicate about your order
Provide customer support
Arrange delivery
Improve our website and services
Detect fraud or unauthorized activity
Comply with legal obligations
Send promotional offers and updates (only where permitted or with your consent)

3. Payment Information

Payments may be made using:

PayPal
Bank Transfer
Cash on Delivery

We do not store your banking information, debit card numbers, credit card numbers, or PayPal login credentials.

Payments processed through third-party payment providers are subject to their own privacy and security policies.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary, including with:

Delivery providers to complete your shipment
Payment providers to process transactions
Service providers that help operate our business
Government authorities when required by law

All third parties are expected to protect your information appropriately.

5. Custom Artwork

If you provide logos, artwork, photographs, or other design files, they will only be used for the purpose of completing your order unless you give us permission to use them for promotional purposes.

By submitting artwork, you confirm that you own the rights to use it or have permission from the copyright owner.

6. Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze website traffic
Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function correctly.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to:

Complete your order
Provide customer support
Maintain business records
Comply with legal and tax obligations
Resolve disputes and enforce our policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where processing is based on consent
Opt out of receiving marketing communications

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our products and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.